Effective Date
April 5, 2026
Applies To
Website visitors, inquiry submissions, and customers using our travel services.
Data Controller
Bhroman Bilasi, Hill Cart Road, Siliguri, West Bengal.
Contact
hello@bhromonbilasi.com · +91 90020 90298
1) Information We Collect
Information You Provide
- Name, phone number, email address
- Travel dates, destinations, budget, and preferences
- Traveler details needed for bookings/permits
- Special requirements (meals, health, age group needs)
Information Collected Automatically
- Device/browser information and approximate location
- Pages visited and interaction events on the website
- Referral source and session analytics (if enabled)
- Cookie and preference data where applicable
2) How We Use Your Information
- To create custom itineraries and provide travel quotations.
- To coordinate bookings with hotels, transport providers, and activity partners.
- To process permits, KYC, and document workflows for applicable routes.
- To communicate trip updates, confirmations, and support messages.
- To improve website performance and customer experience.
3) Sharing of Information
We share only relevant booking information with trusted service partners strictly for operating your travel plan. This may include hotels, transport providers, guides, permit-processing partners, and payment partners. We may also disclose information where required by law, regulation, taxation, or lawful authority requests.
4) Billing, GST, and Compliance Records
Where applicable, booking records, invoices, and tax-related details may be retained for accounting, GST, audit, and statutory compliance purposes. Information used for billing is shared only as needed to issue receipts and complete lawful compliance obligations.
5) Data Retention
We retain personal information for as long as necessary to manage inquiries, bookings, legal obligations, and dispute resolution, or for a reasonable business period where legally permitted.
6) Cookies and Tracking
Our website may use cookies/analytics tools to understand usage behavior and improve user experience. You can manage cookies in your browser settings.
7) Data Security
We follow practical administrative and technical safeguards to protect data from unauthorized access, misuse, or disclosure. No online transmission is fully risk-free, but we take commercially reasonable steps to secure data.
8) Your Rights and Choices
- Request access to personal data we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion where legally and operationally feasible.
- Opt out of non-essential promotional communications.
9) Policy Updates
We may update this policy from time to time. The latest version will be published on this page with an updated effective date.